Basic Knit Top

Thank you for shopping at Ember Rayne! We want to ensure your complete satisfaction with your purchase. In the event that you need to return an item, please review our return policy below: 

Eligibility for Returns: You may initiate a return within 7 days from the date of delivery. The item(s) must be unused, unworn, and in the same condition as when received. All original tags, labels, and packaging must be intact and undamaged. Personalized or customized items cannot be returned unless they arrived damaged or with an error.

Initiation of Return: To initiate a return, please contact our customer service team by email. Provide your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will guide you through the return process and provide you with any additional instructions.

Return Shipping: The customer is responsible for the cost of return shipping unless the item(s) received were damaged, defective, or incorrect. In such cases, we will provide a prepaid return shipping label.

We strongly recommend using a trackable shipping service to ensure the safe and timely arrival of the returned item(s). We cannot be held responsible for lost or undelivered returns.

Refund Process: Once we receive the returned item(s) and verify that they meet the eligibility criteria, we will initiate the refund process. Refunds will be issued in the original form of payment used for the purchase. Please allow up to 5 business days for the refund to be processed and reflected in your account. The exact time may vary depending on your financial institution.

Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as mentioned above, and then place a new order for the desired item.

Non-Refundable Items: The following items are non-refundable unless they arrived damaged, defective, or incorrect: final sale items, swimwear, earrings (for hygiene reasons), and items that have been personalized or customized.

Damaged or Defective Items: If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately. Provide detailed information and include supporting photographs, if possible. We will make arrangements to resolve the issue promptly. Please note that we reserve the right to refuse a return or deduct a partial refund if the returned item(s) do not meet the eligibility criteria outlined in this policy.

If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are here to help and ensure your shopping experience with us is exceptional.

Customer Service: shopemberrayne@gmail.com

Thank you for choosing Ember Rayne!

Welcome to the FAQ page of Ember Rayne! Here, we have provided answers to some commonly asked questions to assist you in navigating your shopping experience with us. If you don't find the information you're looking for, please feel free to contact our customer support team for further assistance.

1. How can I place an order? To place an order, simply follow these steps:

• Browse our website and add the desired items to your shopping cart.
• Proceed to checkout, where you will enter your shipping and billing information.
• Review your order summary and select your preferred payment method.
• Click "Place Order" to complete your purchase. You will receive an order confirmation via email.

2. What payment methods do you accept? We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also accept payments made through PayPal for your convenience and security.

3. How do I know if my order has been shipped? Once your order is shipped, we will send you a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package and estimate the delivery date.

4. What are your shipping options and delivery times? We offer various shipping options, including standard and express delivery. The estimated delivery times depend on your location and the shipping method selected. You can find more detailed information about shipping options and estimated delivery times during the checkout process.

5. What is your return/exchange policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our Return Policy page on our website. There you will find detailed instructions on how to initiate a return or exchange, as well as information about eligibility and any applicable fees.

6. How can I contact your customer support team? Our customer support team is here to assist you. You can reach us in the following ways:

• Email: shopemberrayne@gmail.com

8. Do you have a size guide? Yes, we have a size chart available on our website to help you determine the best fit for our products. Please refer to the size descriptions provided on each product page, as sizing may vary between different items.

9. Can I cancel or modify my order? We strive to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact our customer support team immediately. While we cannot guarantee that changes can be made once an order is placed, we will do our best to accommodate your request.

10. Do you have any promotions or discounts? Yes, we often run promotions, discounts, and special offers. To stay updated on our latest promotions, we encourage you to sign up for our newsletter and follow us on social media platforms.

We hope this FAQ section has addressed some of your questions. If you need further assistance, please don't hesitate to reach out to us. We are dedicated to providing you with an exceptional shopping experience at Ember Rayne!